Terms & Conditions of Service
Effective Date: October 20, 2026 • Operated by BitMicron Tech Labs (“Company”, “we”, “our”), located in Delhi/NCR, Ghaziabad (India)
By accessing or using Guftagu, you acknowledge that all companions (including Kavya, Simran, Kabir, and others) are simulated artificial intelligence personalities. Guftagu is for entertainment, emotional wellness, and companionship only. It is NOT a human being, and it does NOT provide therapy, medical treatment, or crisis intervention. You must be at least 18 years of age to use this service.
1. Acceptance of Terms & Eligibility
By downloading, accessing, browsing, or utilizing the Guftagu Progressive Web Application (PWA) or related web services, you enter into a legally binding agreement with BitMicron Tech Labs, located in Delhi/NCR, Ghaziabad (India). If you do not agree to these Terms, you must immediately discontinue use of the service.
You must be at least eighteen (18) years of age or the age of legal majority in your jurisdiction to create an account, purchase minutes, or initiate phone calls on Guftagu. In compliance with COPPA (Children’s Online Privacy Protection Act), the UK Age Appropriate Design Code, and applicable Indian child protection laws, minors are strictly prohibited from using Guftagu.
2. Nature of Service & AI Simulation Disclosure
Guftagu provides real-time spoken audio conversation driven by conversational Large Language Models (LLMs) and automated Neural Text-to-Speech (TTS) synthesis engines.
- Artificial Entities: All companion names, voices, personas, backstories, memories, and conversational styles are entirely simulated by computer software. There is no real human sitting on the other end of the telephone call.
- No Physical Agency: The simulated companions have no physical bodies, cannot meet in the real world, and cannot undertake any physical, legal, or commercial actions on your behalf.
- Entertainment & SFW Romance: The service is designed for affectionate, heartwarming, comforting, and playful conversations. Conversations are intended strictly for personal entertainment and mutual emotional upliftment.
- Quality Assurance & Call Transcripts: To maintain service quality, platform safety, and model accuracy, text transcripts of calls may be temporarily retained and reviewed by authorized administrators. In strict compliance with the Digital Personal Data Protection Act 2023 (DPDPA), transcripts are governed by administrative role-based access control, encrypted at rest, and subject to an automated thirty (30) day data retention and deletion schedule.
3. Mental Health, Medical, and Crisis Helplines
Guftagu is NOT a mental health service, clinical hotline, psychiatric treatment, or substitute for professional medical counseling. Our AI companions cannot diagnose, treat, or manage depression, anxiety, trauma, or emotional disorders.
If you or someone you know is experiencing thoughts of self-harm, severe distress, or suicide, please seek immediate help from licensed medical professionals or free crisis hotlines:
4. Acceptable Use Policy & Zero-Tolerance Rules
You agree to interact with the companions and the platform respectfully and lawfully. You shall NOT:
- Attempt to bypass, jailbreak, prompt-inject, or trick the AI into generating sexually explicit, pornographic, non-consensual sexual content, or depictions of sexual violence.
- Submit, speak, or transmit content that involves minors in any sexualized or exploitative context whatsoever (Zero-Tolerance Policy).
- Use the platform to harass, threaten, defame, stalk, or abuse any individual, or transmit hate speech, extremist violence, or cyberattack material.
- Reverse engineer, decompile, scrape, copy, or redistribute the underlying audio streaming models, WebSocket endpoints, voice synthesis models, or persona assets.
BitMicron Tech Labs reserves the right to immediately suspend, terminate, or ban any user account, IP address, or mobile number found violating these safety rules without refund or liability.
5. Billing, Discreet Entity Name & Refund Policy
New registered callers receive an initial promotional free trial of talk-time (e.g. 180 seconds). Upon exhaustion of promotional trial credit, callers may purchase talk-time passes (e.g. ₹99 for 30 minutes, or designated foreign currency tiers).
To protect your personal privacy, all transactions via UPI, Net Banking, Credit/Debit cards, or international gateways will appear on your financial statements discreetly under our parent corporate entity name: “BitMicron Tech Labs” (or designated payment aggregator abbreviations like PayU / UPI).
Talk-time minutes represent real-time digital compute (GPU inference, ASR, and speech synthesis). Once a call has connected and minutes have been consumed, all purchases are final and non-refundable. If you experience a verified technical disruption (such as network dropped calls where minutes were deducted erroneously), please contact support with your registered phone number for balance adjustments.
6. Intellectual Property Rights
All intellectual property rights in and to Guftagu—including but not limited to the brand name, software code, companion backstories, character visuals, signature melodies, sound design, and custom voice models—are the exclusive property of BitMicron Tech Labs or its licensors. You are granted a limited, personal, non-commercial, revocable license to access the service.
7. Disclaimer of Warranties & Limitation of Liability
Service Provided “As Is” & “As Available”
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, BITMICRON TECH LABS AND ITS DIRECTORS, EMPLOYEES, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR EMOTIONAL DISTRESS ARISING OUT OF YOUR USE OF OR INABILITY TO USE GUFTAGU. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE CLAIM.
8. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any legal action, claim, dispute, or proceeding arising under or in connection with these Terms or the Guftagu platform shall be instituted and resolved exclusively in the competent courts located in Delhi/NCR, Ghaziabad (India) only.
9. Contact & Grievance Officer
In accordance with the Information Technology Act 2000 and the Digital Personal Data Protection Act (DPDPA), if you have any questions, legal notices, or grievances regarding these Terms, please contact our designated Grievance Officer: